shipping policy

Thank you for choosing XGene Resources. We are committed to providing you with the best possible service and ensuring a smooth shipping experience for your orders. Please review our Shipping Policy to understand the details regarding shipping methods, delivery times, and related information.

  1. Order Processing Time:

    • All orders will be processed and dispatched within 5 business days (excluding weekends and public holidays) from the date of order confirmation.
  2. Shipping Methods:

    • We offer standard shipping through reputable carriers to ensure reliable and timely delivery.
    • Expedited shipping options may also be available for certain products, providing faster delivery for an additional fee.
  3. Shipping Charges:

    • Shipping charges are calculated based on the destination, weight, and size of the package.
    • The shipping cost will be displayed at checkout before finalizing your order.
  4. Delivery Time:

    • Delivery times may vary depending on your location and the shipping method chosen.
    • Standard shipping typically takes between [X] to [Y] business days for domestic orders and [Z] to [W] business days for international orders.
  5. Tracking Information:

    • Once your order is dispatched, you will receive a confirmation email with tracking information to monitor the status of your shipment.
    • Please note that tracking details may take up to [X] hours to become active after dispatch.
  6. Shipping Restrictions:

    • Some products may have specific shipping restrictions due to regulatory requirements or import/export limitations.
    • It is your responsibility to ensure that the ordered products comply with any relevant restrictions in your country.
  7. Delays and Unforeseen Circumstances:

    • While we strive to deliver your orders on time, delays may occur due to unforeseen circumstances such as customs inspections, natural disasters, or public holidays.
    • In case of significant delays, we will inform you promptly and work to resolve the issue to the best of our ability.
  8. Lost or Damaged Items:

    • In the unlikely event that your order is lost or arrives damaged, please contact our customer support team immediately.
    • We will initiate an investigation and, if necessary, arrange for a replacement or refund as per our Return Policy.
  9. Change of Shipping Address:

    • If you need to change the shipping address after placing your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not been shipped yet.

By placing an order with us, you agree to abide by the terms and conditions of our Shipping Policy. If you have any questions or need further assistance, please contact our support team at [insert contact details].

Thank you for choosing XGene Resources. We look forward to serving you with exceptional products and services.