refund & returns

At XGene Resources, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, please review our Refund & Return Policy to understand the process for requesting refunds and returns.

1. Refund Eligibility:

  • To be eligible for a refund, you must initiate the request within [X] days of receiving the product.
  • The product must be unused, in its original packaging, and in the same condition as received.

2. Return Process:

  • If you wish to return a product, please contact our customer support team at [insert contact details].
  • Provide your order number, details of the product, and the reason for the return.
  • Our support team will guide you through the return process and issue a Return Merchandise Authorization (RMA) if applicable.

3. Shipping of Returned Items:

  • You will be responsible for shipping the returned product back to us unless otherwise specified.
  • Please use a trackable shipping method to ensure safe and timely delivery.
  • The return shipping costs are non-refundable unless the return is due to our error.

4. Inspection & Approval:

  • Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria for a refund.
  • If the return is approved, we will initiate the refund within [X] business days using the original payment method.

5. Refund Processing Time:

  • The time taken for the refund to be reflected in your account may vary depending on your bank or payment provider’s policies.

6. Non-Returnable Items:

  • Certain products, such as downloadable software, digital content, or personalized items, may not be eligible for return or refund. Please check the product description for specific details.

7. Damaged or Defective Items:

  • If you receive a damaged or defective product, please contact us immediately with supporting evidence (e.g., photos).
  • We will arrange for a replacement or issue a full refund, including shipping costs, for the damaged or defective item.

8. Change of Mind:

  • If you change your mind after placing an order and wish to cancel it, please contact us as soon as possible.
  • If the order has not been shipped, we will process a full refund.
  • If the order has been shipped, you will need to follow the return process for a refund, excluding shipping costs.

Please note that our refund and return policy may be subject to change without prior notice. We encourage you to review this policy before making a purchase. If you have any questions or need further assistance, please reach out to our customer support team at [insert contact details].

Thank you for choosing XGene Resources. Your satisfaction is our priority, and we are here to ensure a seamless shopping experience for you.